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What is a video chat and what should I expect?
What is a video chat and what should I expect?

You may need to complete a video chat with our medical team as part of your visit.

GoodRx Care Team avatar
Written by GoodRx Care Team
Updated over a week ago

Is a video chat required?

It depends on the state. If a video chat is required, it will be included as a part of your visit.

In some cases a provider may request a video chat if they believe it would be helpful for medical decision making - in these cases the video chat is optional.

What do I need for the visit?

You will need:

  • Government-issued photo ID with your birthdate (state ID, driver's license, school ID, passport, etc.)

  • A device with a camera and microphone (smart phones, iPads, some laptops, etc.)

How do I get started?

Step 1: Start a visit

Before getting to the video portion, you'll need to start a visit. This will include filling out your personal profile and medical intake interview, and taking a picture of yourself and your ID, and entering your payment information. Need help with that part? Full instructions here.

If you are using a mobile device you will receive a code to verify your phone number.

Step 2: Do the video chat

When you get to the video step, your provider will send a messaged confirm that you are ready to connect via video. Once you confirm they will send a link to begin the video chat. Click Tap to join.

Please allow access to your camera and microphone. Once microphone and camera access is granted, click Join Video. Your provider will join and complete the chat with you.

Please note that wait times for a video session can vary. Your provider will message you when they are available to video chat.

Step 3: Return to your visit

Once the visit is completed your provider will approve the video and end the video chat. Click Back to Visit

Step 4: Chat with the medical team until your treatment plan is complete!

Great - you're all done with the video part of the visit. Now head over to your messages. This is where you and the medical team will further discuss your medical information and create a treatment plan.

What if I'm having technical difficulties?

You should start by visiting our help pages, which can guide you through making sure that you have granted GoodRx Care access to your camera and microphone (necessary to complete the video session) and are using a recommended browser/device; if you have problems check our troubleshooting guide.

What if I missed my video chat?

If you missed the video chat link, simply log back in and send a secure message letting the clinical team know that you are ready to chat. For help doing that, click here.

For more information on video chats, click here.


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