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Technical Issues and Troubleshooting
Technical Issues and Troubleshooting
Help with taking photos, resetting your password, live video, and more.
12 articles in this collection
Written by
GoodRx Care Team
and
Kern S.
Passwordless Login Help - I'm Using a Computer
Written by
GoodRx Care Team
Updated over a week ago
Passwordless login FAQ
We're making it easier to log in!
Written by
GoodRx Care Team
Updated over a week ago
Passwordless Login Help - I'm Using my Phone
Written by
GoodRx Care Team
Updated over a week ago
Clear your browser cache
Written by
GoodRx Care Team
Updated over a week ago
How do I reset my password?
If you forgot your password or got locked out of your account, you'll need to reset it.
Written by
GoodRx Care Team
Updated over a week ago
Photo Help
Help with the photo step of your visit
Written by
Kern S.
Updated over a week ago
Photo Help - I'm Using my Phone
Written by
Kern S.
Updated over a week ago
Photo Help - I'm Using a Computer
Written by
Kern S.
Updated over a week ago
I was asked to retake my photo - what do I do now?
Here's how to retake a photo for your visit.
Written by
GoodRx Care Team
Updated over a week ago
Live Video Chat Help
Written by
GoodRx Care Team
Updated over a week ago
Live Video Chat Help - I'm using a computer
Live video troubleshooting help for your computer
Written by
GoodRx Care Team
Updated over a week ago
Live Video Chat Help - I'm using my phone
Live video troubleshooting help for your iPhone or Android phone
Written by
GoodRx Care Team
Updated over a week ago