Technical Issues and Troubleshooting

Help with taking photos, resetting your password, live video, and more

10 articles in this collection
Written by HeyDoctor Team and Kern Saechao

Passwordless login FAQ

We're making it easier to log in!

Written by HeyDoctor Team
Updated over a week ago

Clear your browser cache

Written by HeyDoctor Team
Updated over a week ago

How do I reset my password?

If you forgot your password or got locked out of your account, you'll need to reset it.

Written by HeyDoctor Team
Updated over a week ago

Photo Help

Help with the photo step of your visit

Written by Kern Saechao
Updated over a week ago

Photo Help - I'm Using my Phone

Written by Kern Saechao
Updated over a week ago

Photo Help - I'm Using a Computer

Written by Kern Saechao
Updated over a week ago

I was asked to retake my photo - what do I do now?

Here's how to retake a photo for your visit.

Written by HeyDoctor Team
Updated over a week ago

Live Video Chat Help

Written by HeyDoctor Team
Updated over a week ago

Live Video Chat Help - I'm using a computer

Live video troubleshooting help for your computer

Written by HeyDoctor Team
Updated over a week ago

Live Video Chat Help - I'm using my phone

Live video troubleshooting help for your iPhone or Android phone

Written by HeyDoctor Team
Updated over a week ago