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Technical Issues and Troubleshooting

Technical Issues and Troubleshooting

Help with taking photos, resetting your password, live video, and more

HeyDoctor Team avatar Sara Lambe avatar Kern Saechao avatar
9 articles in this collection
Written by HeyDoctor Team, Sara Lambe, and Kern Saechao

Clear your browser cache

HeyDoctor Team avatar
Written by HeyDoctor Team
Updated over a week ago

How do I reset my password?

If you forgot your password or got locked out of your account, you'll need to reset it.
HeyDoctor Team avatar
Written by HeyDoctor Team
Updated over a week ago

Photo Help

Help with the photo step of your visit
Kern Saechao avatar
Written by Kern Saechao
Updated over a week ago

Live Video Chat Help

Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

Photo Help - I'm Using my Phone

Kern Saechao avatar
Written by Kern Saechao
Updated over a week ago

Photo Help - I'm Using a Computer

Kern Saechao avatar
Written by Kern Saechao
Updated over a week ago

HeyDoctor asked me to retake my photo - what do I do now?

Here's how to retake a photo for a HeyDoctor visit.
HeyDoctor Team avatar
Written by HeyDoctor Team
Updated over a week ago

Live Video Chat Help - I'm using a computer

Live video troubleshooting help for your computer
HeyDoctor Team avatar
Written by HeyDoctor Team
Updated over a week ago

Live Video Chat Help - I'm using my phone

Live video troubleshooting help for your iPhone or Android phone
HeyDoctor Team avatar
Written by HeyDoctor Team
Updated over a week ago
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