Technical Issues and Troubleshooting
Help with taking photos, resetting your password, live video, and more
7 articles in this collection
Written by Sara Lambe, Ryne Maloney Risner, and Sara Esmaili
Written by Sara Lambe, Ryne Maloney Risner, and Sara Esmaili
How to take a photo for your visit
Here's how to take (not upload) a picture for your visit, and what to do if you're getting stuck
Written by Sara Lambe
Updated over a week ago
Updated over a week ago
How do I reset my password?
If you forgot your password or got locked out of your account, here's how to reset it
Written by Sara Lambe
Updated over a week ago
Updated over a week ago
Live Video Chat Help
Written by Sara Lambe
Updated this week
Updated this week
HeyDoctor asked me to retake my photo - what do I do now?
Here's how to retake a photo for a HeyDoctor visit.
Written by Sara Esmaili
Updated over a week ago
Updated over a week ago
I'm having trouble taking a photo on the HeyDoctor app for my visit.
Some troubleshooting tips taking a photo during a HeyDoctor visit
Written by Sara Lambe
Updated this week
Updated this week
Live Video Chat Help - I'm using a computer
Live video troubleshooting help for your computer
Written by Ryne Maloney Risner
Updated this week
Updated this week
Live Video Chat Help - I'm using my phone
Live video troubleshooting help for your iPhone or Android phone
Written by Ryne Maloney Risner
Updated this week
Updated this week