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Technical Issues and Troubleshooting
Technical Issues and Troubleshooting
Help with taking photos, resetting your password, live video, and more
9 articles in this collection
Written by
HeyDoctor Team,
Sara Lambe,
and
Kern Saechao
Clear your browser cache
Written by
HeyDoctor Team
Updated over a week ago
How do I reset my password?
If you forgot your password or got locked out of your account, you'll need to reset it.
Written by
HeyDoctor Team
Updated over a week ago
Photo Help
Help with the photo step of your visit
Written by
Kern Saechao
Updated over a week ago
Live Video Chat Help
Written by
Sara Lambe
Updated over a week ago
Photo Help - I'm Using my Phone
Written by
Kern Saechao
Updated over a week ago
Photo Help - I'm Using a Computer
Written by
Kern Saechao
Updated over a week ago
HeyDoctor asked me to retake my photo - what do I do now?
Here's how to retake a photo for a HeyDoctor visit.
Written by
HeyDoctor Team
Updated over a week ago
Live Video Chat Help - I'm using a computer
Live video troubleshooting help for your computer
Written by
HeyDoctor Team
Updated over a week ago
Live Video Chat Help - I'm using my phone
Live video troubleshooting help for your iPhone or Android phone
Written by
HeyDoctor Team
Updated over a week ago