Technical Issues and Troubleshooting

Help with taking photos, resetting your password, live video, and more

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10 articles in this collection
Written by HeyDoctor Team, Sara Lambe, Sara Esmaili and 1 other

Photo Help

Help with the photo step of your visit

Written by Kern Saechao
Updated over a week ago

How do I reset my password?

If you forgot your password or got locked out of your account, you'll need to reset it.

Written by HeyDoctor Team
Updated over a week ago

Live Video Chat Help

Written by Sara Lambe
Updated over a week ago

Photo Help - I'm Using my Phone

Written by Kern Saechao
Updated over a week ago

Photo Help - I'm Using a Computer

Written by Kern Saechao
Updated over a week ago

Completing the photo step of your visit

Here's how to take a picture during your visit, and what to do if you're getting stuck

Written by Sara Lambe
Updated over a week ago

HeyDoctor asked me to retake my photo - what do I do now?

Here's how to retake a photo for a HeyDoctor visit.

Written by Sara Esmaili
Updated over a week ago

I'm having trouble taking a photo for my visit.

Troubleshooting tips for the photo step of your HeyDoctor visit

Written by Sara Lambe
Updated over a week ago

Live Video Chat Help - I'm using a computer

Live video troubleshooting help for your computer

Written by HeyDoctor Team
Updated over a week ago

Live Video Chat Help - I'm using my phone

Live video troubleshooting help for your iPhone or Android phone

Written by HeyDoctor Team
Updated over a week ago