Quick Guide To HeyDoctor by GoodRx

How to use HeyDoctor

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21 articles in this collection
Written by HeyDoctor Team, Brendan Levy, and Kern Saechao

Getting started with your visit

A step-by-step guide to your navigating your first visit.
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Written by HeyDoctor Team
Updated over a week ago

How can I cancel my visit?

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Written by HeyDoctor Team
Updated over a week ago

How do I resume a visit I've already started?

You don't have to start all over!
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Written by HeyDoctor Team
Updated over a week ago

How do I send the doctors a message or check on my visit?

You'll need to Sign In and click Messages - here's how!
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Written by HeyDoctor Team
Updated over a week ago

How do I share the medical record from my visit with my primary care provider?

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Written by HeyDoctor Team
Updated over a week ago

How long will it take for the medical team to review my visit?

More info about our office hours
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Written by Brendan Levy
Updated over a week ago

Is my information safe?

Here's how we protect your information.
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Written by Brendan Levy
Updated over a week ago

Is this legit? Are the doctors here licensed?

Our doctors are Board certified.
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Written by Brendan Levy
Updated over a week ago

What is a video chat and what should I expect?

You may need to complete a video chat with our medical team as part of your visit.
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Written by HeyDoctor Team
Updated over a week ago

Who should use this?

This explains who should do an online medical visit and what medical services we provide.
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Written by HeyDoctor Team
Updated over a week ago

How much does it cost to use this?

Click here for information about the price of visits and prescriptions.
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Written by HeyDoctor Team
Updated over a week ago

Will insurance cover this?

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Written by HeyDoctor Team
Updated over a week ago

What are the office hours for a video chat?

Here's when you can do the video step of your visit, and what to do if you placed your visit outside of office hours.
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Written by Kern Saechao
Updated over a week ago

Do you offer prescriptions for pets?

We aren't able to treat animals at HeyDoctor
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Written by HeyDoctor Team
Updated over a week ago

How to get a blood pressure reading for your visit

And why we might ask for one!
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Written by HeyDoctor Team
Updated over a week ago

Is the cost of the medicine included in the visit fee?

Information about the cost of medications that we prescribe
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Written by HeyDoctor Team
Updated over a week ago

Is there a money back guarantee?

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Written by HeyDoctor Team
Updated over a week ago

Do I have to be in the United States to use this?

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Written by HeyDoctor Team
Updated over a week ago

Do you write doctor's notes for school or work?

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Written by HeyDoctor Team
Updated over a week ago

Can I use a Flexible Spending Account (FSA, Flex Card) to pay for my visit fee?

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Written by HeyDoctor Team
Updated over a week ago

Do you prescribe pain, ADHD, or sleep medicines? Do you prescribe Drug Enforcement Agency (DEA) scheduled medicines like adderall?

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Written by HeyDoctor Team
Updated over a week ago