Quick Guide To HeyDoctor

How to use HeyDoctor

HeyDoctor Team avatar Brendan Levy avatar Sara Lambe avatar +4
28 articles in this collection
Written by HeyDoctor Team, Brendan Levy, Sara Lambe and 4 others

Getting started with your visit at HeyDoctor

A step-by-step guide to creating an account, completing a visit, and having a consultation with the doctors
HeyDoctor Team avatar
Written by HeyDoctor Team
Updated over a week ago

How do I share the medical record from my visit with my primary care provider?

Brendan Levy avatar
Written by Brendan Levy
Updated over a week ago

How long will it take for the doctors to review my visit?

More info about our office hours
Brendan Levy avatar
Written by Brendan Levy
Updated over a week ago

How do I resume a visit I've already started?

You don't have to start all over!
Sara Lambe avatar
Written by Sara Lambe
Updated this week

Is my information safe?

Here's how we protect and encrypt your private information
Brendan Levy avatar
Written by Brendan Levy
Updated over a week ago

Is this legit? Are the doctors here licensed?

Our doctors are Board certified and we are fully HIPAA compliant
Brendan Levy avatar
Written by Brendan Levy
Updated over a week ago

How do I access my secure messages with the doctors?

Here's how to log in and use the secure message center, whether you're on your phone's internet browser, a computer, or on the app!
Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

What is a video chat and what should I expect?

You may need to complete a video chat with our medical team as part of your visit.
Sara Lambe avatar
Written by Sara Lambe
Updated this week

When can I do a video chat?

Our office hours for video chats, and what to do if you placed your visit outside of office hours.
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Written by Kern Saechao
Updated this week

Do you offer prescriptions for pets?

We aren't able to treat animals at HeyDoctor
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Written by Steve Goodrich
Updated over a week ago

How do I turn on notifications?

Turn on notifications for important updates about your visit!
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Written by Robert Kreklau
Updated over a week ago

How will I know if a prescription has been sent as part of my visit?

Here's how to know if the doctors have sent you a prescription
Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

Where is HeyDoctor available?

HeyDoctor is available in certain states where we have doctors.
Brendan Levy avatar
Written by Brendan Levy
Updated over a week ago

How much does it cost to use HeyDoctor?

Click here for information about the price of HeyDoctor consultations
Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

How to get a blood pressure reading for your HeyDoctor visit

And why we may ask for your blood pressure!
Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

Will insurance cover this?

Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

Who should use this?

This explains who should use HeyDoctor and what medical services we provide.
Brendan Levy avatar
Written by Brendan Levy
Updated over a week ago

Is the cost of the medicine included in the fee for my visit with HeyDoctor?

Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

Does HeyDoctor provide any mental health services or prescribe anti-depressants or anti-anxiety medicine?

Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

HeyDoctor sent me a prescription. What do I need to do to get it?

Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

Do you write doctor's notes for school or work?

Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

Will I see a doctor?

Sara Lambe avatar
Written by Sara Lambe
Updated this week

Is there a money back guarantee?

Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

Do I have to be in the United States to use HeyDoctor?

Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

Can I use a Flexible Spending Account (FSA, Flex Card) to pay for my visit on HeyDoctor?

Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

Do you send prescriptions to mail order pharmacies?

Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

Do you prescribe pain, ADHD, or sleep medicines? Do you prescribe Drug Enforcement Agency (DEA) scheduled medicines?

Sara Lambe avatar
Written by Sara Lambe
Updated over a week ago

Age and Sex restrictions for each service

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Written by Ryne Maloney Risner
Updated over a week ago