Quick Guide To GoodRx Care

Getting started with your visit

A step-by-step guide to navigating your first visit.

Written by GoodRx Care Team
Updated over a week ago

How can I cancel my visit?

Written by GoodRx Care Team
Updated over a week ago

How do I resume a visit I've already started?

You don't have to start all over!

Written by GoodRx Care Team
Updated over a week ago

How do I send the medical team a message or check on my visit?

You'll need to Sign In and go to your Messages - here's how!

Written by GoodRx Care Team
Updated over a week ago

How do I share the medical record from my visit with my primary care provider?

Written by GoodRx Care Team
Updated over a week ago

How long will it take for the medical team to review my visit?

More info about our office hours

Written by GoodRx Care Team
Updated over a week ago

Is my information safe?

Here's how we protect your information.

Written by Brendan Levy
Updated over a week ago

Is this legit? Are the doctors here licensed?

Our doctors are Board certified.

Written by Brendan Levy
Updated over a week ago

What is a video chat and what should I expect?

You may need to complete a video chat with our medical team as part of your visit.

Written by GoodRx Care Team
Updated over a week ago

Who should use this?

This explains who should do an online medical visit and what medical services we provide.

Written by GoodRx Care Team
Updated over a week ago

How much does it cost to use this?

Click here for information about the price of visits and prescriptions.

Written by GoodRx Care Team
Updated over a week ago

Will insurance cover this?

Written by GoodRx Care Team
Updated over a week ago

What are the office hours for a video chat?

Here's when you can do the video step of your visit, and what to do if you placed your visit outside of office hours.

Written by Kern Saechao
Updated over a week ago

Do you offer prescriptions for pets?

We aren't able to treat animals at GoodRx Care

Written by GoodRx Care Team
Updated over a week ago

How to get a blood pressure reading for your visit

And why we might ask for one!

Written by GoodRx Care Team
Updated over a week ago

Is the cost of the medicine included in the visit fee?

Information about the cost of medications that we prescribe

Written by GoodRx Care Team
Updated over a week ago

Is there a money back guarantee?

Written by GoodRx Care Team
Updated over a week ago

Do I have to be in the United States to use this?

Written by GoodRx Care Team
Updated over a week ago

Do you write doctor's notes for school or work?

Written by GoodRx Care Team
Updated over a week ago

Can I use a Flexible Spending Account (FSA, Flex Card) or a Health Savings Account (HSA) to pay for my visit fee?

Written by GoodRx Care Team
Updated over a week ago

Do you prescribe pain, ADHD, or sleep medicines? Do you prescribe Drug Enforcement Agency (DEA) scheduled medicines like adderall?

Written by GoodRx Care Team
Updated over a week ago

How can I cancel my GoodRx Gold membership?

How to cancel your GoodRx Gold membership from your GoodRx Care account.

Written by GoodRx Care Team
Updated over a week ago