Quick Guide To GoodRx Care

GoodRx Gold Membership FAQs

Common questions and answers about GoodRxGold Membership and GoodRx Care accounts.

Written by GoodRx Care Team
Updated over a week ago

What is the Vaccine Wallet? How do I use it and update it?

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Updated over a week ago

Getting started with your visit

A step-by-step guide to navigating your first visit.

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Updated over a week ago

How can I cancel my visit?

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Updated over a week ago

How do I resume a visit I've already started?

You don't have to start all over!

Written by GoodRx Care Team
Updated over a week ago

How do I send the medical team a message or check on my visit?

You'll need to Sign In and go to your Messages - here's how!

Written by GoodRx Care Team
Updated over a week ago

How do I share the medical record from my visit with my primary care provider?

Written by GoodRx Care Team
Updated over a week ago

How long will it take for the medical team to review my visit?

More info about our office hours

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Updated over a week ago

Is my information safe?

Here's how we protect your information.

Written by Brendan Levy
Updated over a week ago

Is this legit? Are the doctors here licensed?

Our doctors are Board certified.

Written by Brendan Levy
Updated over a week ago

What is a video chat and what should I expect?

You may need to complete a video chat with our medical team as part of your visit.

Written by GoodRx Care Team
Updated over a week ago

Who should use this?

This explains who should do an online medical visit and what medical services we provide.

Written by GoodRx Care Team
Updated over a week ago

How much does it cost to use this?

Click here for information about the price of visits and prescriptions.

Written by GoodRx Care Team
Updated over a week ago

Will insurance cover this?

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Updated over a week ago

How long will it take for a provider to join a video chat?

Do you offer prescriptions for pets?

We aren't able to treat animals at GoodRx Care

Written by GoodRx Care Team
Updated over a week ago

How to get a blood pressure reading for your visit

And why we might ask for one!

Written by GoodRx Care Team
Updated over a week ago

Is the cost of the medicine included in the visit fee?

Information about the cost of medications that we prescribe

Written by GoodRx Care Team
Updated over a week ago

Is there a money back guarantee?

Written by GoodRx Care Team
Updated over a week ago

Do I have to be in the United States to use this?

Written by GoodRx Care Team
Updated over a week ago

Do you write doctor's notes for school or work?

Written by GoodRx Care Team
Updated over a week ago

Can I use a Flexible Spending Account (FSA, Flex Card) or a Health Savings Account (HSA) to pay for my visit fee?

Written by GoodRx Care Team
Updated over a week ago

Do you prescribe pain, ADHD, or sleep medicines? Do you prescribe Drug Enforcement Agency (DEA) scheduled medicines like adderall?

Written by GoodRx Care Team
Updated over a week ago

How can I cancel my GoodRx Gold membership?

How to cancel your GoodRx Gold membership from your GoodRx Care account.

Written by GoodRx Care Team
Updated over a week ago