Video chat office hours

  • Monday - Friday, 7am - 4pm PST
  • Saturday - Sunday, 8am - 1pm PST

For visits that require the completion of a video chat, our medical team is available for video calls Monday - Friday, 7am - 4pm PST and Saturday - Sunday, 8am - 1pm PST.


What if I did my visit outside of office hours? 

If you are placing a visit outside of those office hours, don't worry! You will see a message letting you know that the doctors are unavailable. You can Resume your visit during office hours without losing your progress. 


How do I resume my visit if I need to come back later for the video chat? 

You can always come back and Resume an in-progress visit. Just Sign In, go to Visit History, and click Resume on your visit. See full instructions (with screenshots) here!

Did this answer your question?