Video chat office hours

For visits that require the completion of a video chat, our medical team is available for video calls during the hours listed below:

Video Visit Office Hours:

  • Everyday from 5am to 8pm PST

What if I did my visit outside of office hours? 

If you are placing a visit outside of those office hours, don't worry! You will see a message letting you know that the doctors are unavailable. You can Resume your visit during office hours without losing your progress. 

How do I resume my visit if I need to come back later for the video chat? 

You can always come back and Resume an in-progress visit. Just Sign In, go to Visit History, and click Resume on your visit. See full instructions (with screenshots) here!

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