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Video Chat Help
GoodRx Care Team avatar
Written by GoodRx Care Team
Updated over a week ago

Here are two articles to help you with any technical difficulties you may experience, depending on if you are using a computer or your phone for the visit. 

Troubleshooting Pages:

General troubleshooting tips:

  • Use a supported browser (Chrome or Safari) or an updated version of the GoodRx Care app.

  • Grant GoodRx Care access to both your video and microphone in your browser or app settings (specific instructions listed in articles above).

  • Make sure you have a good internet connection and are in a quiet place.

  • If you needed to grant access to your video and microphone during your visit, you will likely need to refresh your page for those changes to take effect. 

  • Visit the two troubleshooting pages (linked above) for specific instructions for your device or browser.

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